Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Indestrucitble Cases’s Ltd relationship with you in relation to this website.

The term Indestrucitble Cases’s Ltd” or “us” or “we” refers to the owner of the website whose registered office is UNIT 12, BROUGHTON TRADE CENTRE, BROUGHTON LANE, SALFORD, MANCHESTER, M7 1UH.

Our company registration number is 06671499.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Indestructible Cases Ltd’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  • You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment
  • You are responsible for maintaining your own username and password, where required to access your customer account within it.
  • As a customer you are responsible for your customer account and actions taken If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
  • Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.
  • We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.
  • We reserve the right to alter all product pricing without notice.
  • Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
  • In the event of a late payment, credit/debit card company interest charges may apply.
  • Commercial invoicing is strictly 30 days net.
  • Late payment of Commercial Debts Regulations 2002. In accordance with the above regulations we reserve the right to charge interest at 5% above Bank of England base rate. Secondly we are entitled to charge admin costs.
  • When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
  • Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.
  • Product items not included within the dispatch email are not included in the order and contract between you and us.
  • We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
  • If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

SHIPPING

  • We aim to deliver your order right away, subject to availability.
  • If your e order is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
  • We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
  • We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund.
  • If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
  • Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods.
  • As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.
  • No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.
  • Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.
  • No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective.

Please observe the following procedure for all returns to us:

  • On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return.
  • YOU ARE STRONGLY ADVISED TO CHECK THE WATERPROOFING QUALITIES OF THE ITEMS SUPPLIED PRIOR TO USE AND REGULARLY THEREAFTER. INDESTRUCTIBLE CASES LTD DO NOT ACCEPT RESPONSIBILITY FOR DAMAGE TO ITEMS CONTAINED IN ANY CASE. This is particularly important for IPod cases which have a design limit of 3 FEET UNDERWATER. Liability for iPod or other electronic devices damaged by water ingress is not accepted. If you do not accept these terms simply return the product UNOPENED for a full refund.
  • If you are returning your product because it is defective, please state the defect or defects.
  • Repackage the product in its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product. Unfortunately we will be unable to issue a refund where the product is in an incomplete state.
  • If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us.
  • You are responsible for paying any postage or shipping costs incurred when returning the product.
  • We recommend that all returns be sent by registered post, so that a record of the return is available for you.
  • We will not issue refunds for any items lost or stolen in transit to us.
  • Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
  • If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.

Unused products may be returned promptly by customers to the address listed below: INDESTRUCTIBLE CASES LTD, UNIT 12, BROUGHTON TRADE CENTRE, BROUGHTON LANE, SALFORD, MANCHESTER, M7 1UH.

  • Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
  • We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.
  • We endeavour to respond to all customer complaints or queries within Seven working days.
  • Where a Customer experiences a fault with a product it can be returned to Indestructible Cases Ltd, subject to our returns policy above.
  • Indestructible Cases Ltd shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
  • Failure by Indestructible Cases Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
  • These Terms & Conditions set out the entire agreement and understanding between you and Indestructible Cases Ltd We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Indestructible Cases Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Indestructible Cases Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Indestructible Cases Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.